Start your Improvement Plan today.


Assess yourself against a wide range of industry standards and best practice frameworks


Measure your compliance, capability and maturity with a detailed gap assessment and improvement report


Compare your capability and maturity with your industry peers using our global benchmarking database


Simplified improvement planning, tracking and reporting for teams and workgroups of any size

SIM Demo Video

What is SIM?

Service Improvement Manager is a complete quality management solution that lets you assess, measure and improve everything from services to processes and systems

Who uses SIM?

Everyone seeking to improve quality: SIM is used by business and IT managers, quality managers, process owners, workgroups, consultants and individuals alike.

Why use SIM?

Service Improvement Manager gives you greater visibility and control, with a simplified ability to perform assessments, improvement planning, tracking and performance reporting



I am a very happy subscriber to SIM. The prioritisation tool is especially useful in determining the next most important set of initiatives to undertake as we move towards our goal of good practice.
Peter Edwards, Deakin University
This is by far the most superior product of its kind on the market. I would highly recommend SIM for anyone serious about best practice and continuous improvement.
Margaret Jones, Tabcorp
SIM is easy to navigate, with the in-depth reporting and an effective issues management tracking for continual improvement. Be sure to look at SIM for your next audit.
Sandra Hinchcliffe, Resolve FM
Service Improvement Manager is the most complete, pragmatic, and accessible tool of it’s kind.
Gary Roos, Refractive IT