Continual Improvement Made Easy

Service Improvement Manager (SIM) is a comprehensive management system your whole team can use. Conduct assessments, manage improvements, track your performance… simply and effectively!

Audits & Assessments

Perform an extensive range of readiness, compliance, capability and maturity assessments.

Assessments ›

Improvements & Risks Registers

Never miss an opportunity again. Capture and manage all improvements and risks in one central location.

Registers ›

Improvement Initiative Manager

Rapidly build and manage improvement plans, complete with business case, costs, savings and benefits.

Initiatives ›

Management System Explorer

Centrally define and share policies, procedures, roles and reports, including metrics and KPI reporting

Explorer ›

Who Uses SIM?

Service Improvement Manager is a flexible process assessment and management system solution used extensively by consultants, small teams/workgroups and larger businesses alike. Typical uses include the ability to measure and improve virtually anything, such as processes, people, tools and systems.

Quality Managers:

Service Improvement Manager is perfectly suited to those involved in establishing and maintaining a quality management system. Features include performing evidence-based assessments, capturing improvement opportunities, assigning tasks to others, tracking process compliance, capability and maturity improvements.

Business & IT Managers:

Service Improvement Manager is used by business and IT managers responsible for reviewing, monitoring and tracking a range of fully costed and scored improvement initiatives, and for those seeking to benchmark their capability and maturity across a range of industry sectors.

Process Owners & Managers:

Process owners and managers find SIM useful for easily documenting and sharing policies, processes and procedures, defining roles, monitoring Key Performance Indicators (KPIs) and metrics. Process documentation is simplified using best practice templates, with reports and charts made widely accessible to the whole team.

Risk Managers:

Service Improvement Manager offers risk managers an effective means of capturing, reviewing, assigning, managing and tracking risks through the use of a central risk register. New risks can be added quickly and easily using the ‘quick entry’ feature available on every user’s personal dashboard

General Staff:

Service Improvement Manager is used by a wide range and variety of standard users that complete tasks assigned to them, register improvement opportunities and risks, or simply explore the management system reviewing policies, procedures, plans and process performance reports.

How do you use SIM?

We always love to hear stories of how Service Improvement Manager has transformed and improved the way you work. Contact us today to let us know how SIM is helping you improve.
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