Since 2007, Service Improvement Manager (SIM) has been relied on by a growing number of public and private sector organizations to achieve integrated assurance across all aspects of the business.
Service Improvement Manager provides C-level executives and managers with visibility and reporting capabilities that are essential for protecting the interests of the organization’s stakeholders. Leverage a dynamic consolidated dashboard of Risk, Compliance and Quality Management functions to effectively lead the organization, evaluate requirements, direct policies and plans, and monitor ongoing performance.
Identify, quantify and communicate risks, justify risk management expenditure and track the performance of risk management programs without spreadsheets and over-complication. Risk Identification, Risk Analysis, Risk Treatment, Linked Controls, and Dynamic Risk Scoring are now structured and efficient. Access pre-established control libraries, based on best practice standards and frameworks, to provide added assurance.
Service Improvement Manager is an easy-to-use solution that simplifies the process of meeting organizational compliance requirements. Leverage a range of leading frameworks and standards to establish appropriate controls to ensure policies and procedures are being followed, reviewed and managed. Choose from an extensive library of best practice to undertake regular reviews, identify gaps and see dynamic, real-time progress on identified issues, non-conformances, controls and risks across departments or functional areas.
Assess, track, monitor and improve reporting for quality management programmes. Automatically generate improvement roadmaps in minutes based on a variety of best practice standards and frameworks. Use the easy cost-benefit analysis to build a business case and then track the ROI and benefit of improvement programmes over time. The individual and summarized dashboards monitor progress of improvement programmes, with automation that sends timely reminders of tasks that need to be completed.
Integrated Central Registers provide a window to Governance, Risk, Compliance and Quality (GRC+Q) status that can be viewed by function or department, or based on an individual's level of responsibility and security access. SIM’s common controls library offers a simplified means of linking controls to both risk and compliance records for dynamic reporting and analysis, giving top management relevant insights as necessary to drive effective corporate and enterprise governance.
ISO/IEC 38500, COBIT
ISO/IEC 20000, ITIL
ISO/IEC 27001, PCI
ISO 45001, OHSAS 18001
ISO 21500, PMBOK, PRINCE2
ISO 30400 Series
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